Boundary House Surgery

Boundary House Surgery 2016-06-06 Person 1 5 0

I am disappointed that I am unable to get appointments. I am told it is due to the fact that there are more patients registering. I assume there would be a point that the existing patients are unable to get any treatment due to there never being any appointments! Surely there is a patient number cut off? Secondly, I have called the surgery 3 times today and it has rung off every time. I requested a repeat prescription for my long standing medical condition on the friday, and its now monday, and it still hasnt been requested! This happened previously and I ran out of medication - both times it was the same receptionist. I would just love to get through to someone and them to be helpful - sometimes the receptionists can be rude (not all of them) but they make you feel like an idiot for calling...

Boundary House Surgery 2016-05-18 Person 3 5 0

I saw Niki and found her very pleasant and helpful and very efficient examining my chest and ears and testing urine sample. No complaints at all and seeing her.

Boundary House Surgery 2016-05-18 Person 4 5 0

Nurse Nicki was thorough and prompt and didn't rush. I could not have asked for better care.

Boundary House Surgery 2016-05-18 Person 5 5 0

Always find Nikki very helpful and approachable.

Boundary House Surgery 2016-04-22 Person 2 5 0

After seeing my doctor she requested I make a follow up appointment for 3 weeks time. Unfortunately I was not allowed to do this. I was told there was no way I could make an appointment to see my doctor face to face. I was however allowed to make a telephone appointment with her then she could make me an appointment if she deemed it necessary. A telephone appointment was wholly inappropriate for what I needed to see her for so I just left it. I will now not be having the important follow up with the doctor leaving me in a potentially vulnerable situation. The appointment system at this surgery is shockingly disgusting and does not put patient care as a high priority.